Creating an Account
Click on “Register” at the upper right-hand corner of the page.
Presently you can either tap on “Create Account” or select to sign in using Facebook or Google+, which will use your existing Facebook or Google+ details as your username and password, saving you from having to recollect them. We don’t have access to your Facebook or Google+ details, so it’s safe to do as such!
Creating a new account – If you are creating an account from scratch, you will be asked for your name, a valid email, and to pick a password. You will also have pick-in and quit-mark boxes for newsletters and other information. You will then have to add a billing and shipping address, including a phone number – click on the “alter address” or “manage addresses” choice on the Account page to do as such. Please guarantee you fill in all the necessary fields (denoted by a red asterisk).
Signing in with Google+ or Facebook – Snap on the relevant choice, and an account will be generated for you with the email address from your Facebook or Google account. You will also have pick-in and quit-mark boxes for newsletters and other information. You will then, at that point, need to add a billing and shipping address, including a phone number – click on the “alter address” or “manage addresses” choice on the Account page to do as such. Please guarantee you fill in all the necessary fields (denoted by a red asterisk).
Once you’ve done that, you’re good to go!
My Account Menu
The My Account Menu contains eight segments. They are as per the following:
Account Dashboard – An outline of your account, showing your New Orders, Points balance, Contact Information, and Address Book.
Quick Order – From this screen, you can quickly order any product you realize the product code for.
Account Information – Alter your name, email address, password, and email contact inclinations here.
Address Book – Add and alter billing and shipping addresses in this part.
My Orders – View information on orders you have placed.
My Product Reviews – View the product reviews that you have composed on the Tarpaulin Pro product pages.
Newsletter Subscriptions – Join our newsletter here.
My Points and Rewards – View your Points Summary, Earnings, and Spendings information.
Ordering
To order from us, click the green “Purchase Now” or yellow “Pre-order” button on the product you wish to purchase. You may also change the quantity of the thing by changing the value in the quantity box. All products chosen will be added to your basket (and a status message on the screen will affirm this). At the point when you have finished shopping and are ready to finish your order simply click on the basket symbol or the cost total in the green box at the upper right corner and you will next be taken to the “Shopping Basket” screen.
The “Shopping Basket” screen shows you the product/s you have picked, the quantity of each thing you have chosen, the cost (excluding delivery), and the number of Points you that will earn for your purchase.
If IIfyou has any Points in your Tarpaulin Pro account you can apply them here for a rebate equal to 1 penny for every point (eg. 100 points = £1) using the “Spend Your Points” slider bar. You can also enter any rebate code you may have gotten from us in the “Markdown” box.
When you are happy with the items in your basket simply click the green checkout button to finish your purchase. On the off chance that you conclude you want to add more items, simply click on the Tarpaulin Pro logo at the upper left corner or navigate via the category menu bar. OYoucan get back to your basket at any time by clicking on the green basket symbol or cost total at the upper right corner of the screen.
At the “Checkout” screen you will be asked to choose a Billing Address from your address book. You can choose to transport to the same address using the tickbox or select to transport to an alternate address. Please note, you should have an alternate address available in your address book, or you will have to choose “New Address” starting from the drop menu.
Next, pick your favored shipping method from the choices available, then, at that point, select your payment method from one or the other Credit/Charge Card, or Paypal.
Please audit your order details carefully before clicking on the “Place order currently” button.
Paying by Credit/Charge card – Carefully enter your card details in the “Payment details” screen, making sure to fill in all the necessary fields. Card Number, Expiry Date, CSV (the last three digits on the signature strip), and Issue Number (where present) are all required. Press Continue to make your payment. Your details will then be checked with your card supplier or bank, and your order will be approved and finished or declined. Assuming you have any issue with paying with Visa please contact your bank or our customer services at 01438940829.
Paying with Paypal – You will be diverted to the Paypal site to finish your order. You will require your Paypal username and password to sign in. Just adhere to the on-screen instructions to finish your transaction.
You can now see your finished orders in the “My Orders” part of the “My Account Menu.”
Payment
We accept payment in Pounds Sterling or Euros.
Payment can be made by VISA, Mastercard, Maestro, Paypal, or AmazonPay. We don’t accept American Express.
Shipping and Delivery
Delivery Times
Standard delivery is 5-7 working days, but we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service on the off chance that you require your order quickly.
Please note that we don’t follow through on Sundays, and Saturday delivery should be specifically chosen assuming that you require an end-of-the-week delivery. Any conveyances for the next day and 48 hours have to be placed before 2.00 pm. Any orders placed on a ‘Next Day delivery on Saturdays, Sundays, or Bank Holidays will be despatched the next working day.
Can I have my order conveyed to an alternate address?
Indeed. At the point when you place your order you can add an alternate delivery address. Assuming the billing address is different from your delivery address the invoice will always be shipped off your billing address. Please recollect your billing address is the address at which your payment card is registered.
Method Cost
Standard £4.99
48 Hour £6.99 Minimum Charge (depending on weight)
Next Day £8.99 Minimum Charge (depending on weight)
24 Hour and 48 Hour delivery is available in many areas (excluding Highlands, Islands, and Northern Ireland), please call for details.
Items under 30kg will be sent as parcels. Items over 30kg will be sent as pallets.
The Standard Delivery charge for a large single thing weighing over 30kg is £40 (Conveyances to certain locations may cost more)
Items being conveyed to Highlands, Islands and Northern Ireland may incur an extra delivery charge. On the off chance that the cost for postage is different from the above, we will contact you to advise you. Your parcel will not be conveyed until you have agreed to the delivery charge.
Latest Time For Next Day Delivery
2.00 pm is the latest time you can place an order over the Internet for next-day delivery.
Carrier Services
We use a variety of carriers depending on the size of the parcel and shipping address, including DHL and DPD
Order Tracking
We can track all orders via our parcel tracking framework and advise you where your order is at any time. Please either email our Customer Services Department or call 01438940829 within the following hours:
Day Hours
Mon-Fri 8.30am – 5.30pm
Viewing Orders
To see the status of any order you have placed, please Sign In to your Account, then, at that point, select “My Orders” from the Account Page Menu.
You can now see details and keep an eye on the status of an order by clicking the “View” link located next to any particular order line.
Order Status Explanation
Pending
Your order has been accepted and will start processing shortly
Processing
Your order is processed through our framework
Picking in Progress
Your order is being picked and packed in our warehouse
Pending Payment
Your order is awaiting effective payment
Pending Paypal
Your order is awaiting payment from Paypal
Payment Audit
Your order is waiting because of a payment issue, please contact Customer Services
On Hold
Your order is waiting because of a payment issue, please contact Customer Services for additional details
Despatched
Your order is coming
Canceled
Your order has been canceled. Please speak to Customer Services on the off chance that you have not mentioned this
Back Ordered
Your order is unavailable or a pre-order thing and will be handled when stock is available
Refunds/Exchanges
Our goodwill returns strategy, which is in addition to your statutory freedoms, allows you a discount or exchange of products purchased online or in the shop with evidence of purchase within 30 days of purchase. The merchandise should be returned unused and within its original packaging. The original postage charge will not be discounted except if the thing is faulty or damaged. Please allude to our returns information for more details.
Returns Information
Canceling an order –
If you have placed an order on our site and you wish to cancel it, please contact our Customer Service team on 01438940829 pronto. Assuming the order has already been despatched we can attempt to demand for the dispatches to return the items here, or you can refuse delivery when delivery is attempted.
Failed conveyances –
We send all of our items on a Leave Safe service, meaning they can be left with a neighbor or in a safe place on the off chance that you are not at home. The dispatch will photograph the thing and where it is left as proof of delivery. This is an issue, please contact our Customer Service team on 01438940829 before ordering so we can examine alternative delivery choices.
The dispatches will attempt delivery a total of three times before returning the parcel to us. IIfthe messenger has been unable to convey and there has been no safe place or neighbor to leave the parcel with, it will be gotten back to us and we will handle a discount.
Returns and Replacements
Faulty Items:
Before returning a faulty thing to us please contact our Customer Service department on 01438940829. We will usually ask for a photograph showing the fault with the thing however at times we may ask for the thing to be gotten back to us for inspection. If the thing is faulty, we will either repair or replace it as necessary.
We will not repay postage charges for any items sent back to us without confirmation from our Customer Service department.
Non-Faulty Items:
On the off chance that anything doesn’t measure up to your assumptions, you can restore this to the postage address beneath. It should be returned unused within 30 days of receipt of your order. We advise that you obtain verification of the return from the carrier.
Please note: We can take care of the expense of return for faulty or damaged items.
Address for Returns:
Tarpaulin Pro
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Privacy and Security
We are focused on protecting your privacy. We will just use the information that we gather about you lawfully (per the Data Security Act 1998) and according to the ‘Which?’ Web Trader Code of Practice. We gather information about you for two reasons: right off the bat, to handle your order, and second, to furnish you with the most ideal service.
We will not email you later on except if you have given your assent. We will allow you the opportunity to refuse any marketing email from us or another trader later on. The sort of information we will gather about you includes:
- Your name
- Address
- Phone Number
- Email Address
Please note – We DON’T store your charge card details nearby. We won’t ever gather touchy information about you without your unequivocal assent.
The information we hold will be accurate and exceptional. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will erase or correct them quickly.
The personal information which we hold will be held safely per our internal security strategy, the law, and the ‘Which?’ Web Trader Code. Assuming we intend to transfer your information outside the EEA (European Financial Area) we will always obtain your assent first.